Our website is currently undergoing maintenance and may have limited functionality. We're working hard to improve your online experience. We appreciate your patience and understanding.
Our website is currently undergoing maintenance and may have limited functionality. We're working hard to improve your online experience. We appreciate your patience and understanding.
Our website is currently undergoing maintenance and may have limited functionality. We're working hard to improve your online experience. We appreciate your patience and understanding.
Our website is currently undergoing maintenance and may have limited functionality. We're working hard to improve your online experience. We appreciate your patience and understanding.
Our website is currently undergoing maintenance and may have limited functionality. We're working hard to improve your online experience. We appreciate your patience and understanding.

 

PRIVACY POLICY


 

EXPLANATION OF PRIVACY POLICY NEED AND PURPOSE

Movies @ Cinemas is subject to certain laws that regulate how Movies @ Cinemas can collect, store, use, or otherwise process your personal data. At Movies @ Cinemas we value the importance of protecting privacy and personal data. While we have to reserve the right to update this privacy policy at any time without prior notice, our data processing will always remain fair, transparent, and lawful. This policy is Movies @ Cinemas public affirmation of how we intend to fulfil that goal.

 

ORGANISATION IDENTITY

Movies @ Cinemas – Movies @ Dundrum/Swords/The Square are companies located at Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, Pavilions Shopping Centre, Swords, Dublin and at The Square, Tallaght
Email: [email protected]
The assigned Data Protection Controller is Graham Spurling.

 

SCOPE

This policy only concerns itself with the processing of personal data. The types of personal data that Movies @ Cinemas may process will vary and depend on the interactions that a person has with Movies @ Cinemas. Specific policies may apply to your relationship with Movies @ Cinemas in addition to this general statement of policy, for example if you are an employee with specific policies to your role. Those specific policies will take precedence over any conflicting provision in this Privacy Policy. If you are unsure or would like to ask what policies we consider apply to your relationship with Movies @ Cinemas please send an email to our data protection officer at: [email protected].

 

DEFINITIONS

Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not Movies @ Cinemas practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.

When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, et cetera. This includes processing done with or without computers.

For purposes of this policy, the controller is Movies @ Cinemas. A processor is any vendor or service provider who processes personal data on behalf of Movies @ Cinemas.

Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if Movies @ Cinemas will be getting outside help to process personal data.

GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time)

Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation.

 

DATA PROTECTION PRINCIPLES

Movies @ Cinemas commits itself to operating on the basis of the following privacy principles:

  • Lawfulness, Fairness, and Transparency –
  • Beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data.
  • We will always provide you with a clear statement of the purpose behind a data processing.
  • We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing.
  • One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.

 

Purpose limitation:
  • We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can.
  • Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.

 

Data Minimisation:
  • We try only to process the personal data that we really need –no more and no less.

 

Accuracy:
  • We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.

 

Storage Limitation:
  • No one needs or wants their data floating around for eternity, so we try to delete data when we no longer need it.

 

Integrity and Confidentiality:
  • We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.

 

Accountability:
  • We aim to document, as necessary and appropriate, the things we do for your protection.
  • You also have a number of rights that you can use to check up on us and hold us accountable.
  • Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.

 

Booking Policy :

The Movies @ Cinemas Group is committed to protecting the privacy and security of our customers. Our privacy policy is designed to inform you about the data we collect when you visit our website, especially during the ticket purchasing process.
When you buy tickets online, we ask for your

  • name,
  • phone number,
  • email address,
  • billing address and
  • credit card details.

It’s important to note that we cannot complete your transaction without this information.
The primary reason we collect your email address is to send your movie tickets directly to you. Additionally, we collect your email and phone number to contact you if there are any changes to the movie schedule or issues with your booking. For processing online transactions, Movies @ Cinemas relies on a third-party payment service. We assure you that we do not retain full card details on our servers.
Moreover, the billing address you provide is a crucial part of the payment process required by the payment provider. This is to ensure the transaction’s security through the AVS (Address Verification Service), which matches your provided address with the one registered with your bank. This verification step is vital for confirming that the transaction can be safely processed.
Rest assured, the information collected through booking and registration is strictly for the purposes mentioned and will not be sold to third parties without your explicit consent. Additionally, we ensure that personal data is automatically deleted once it is no longer necessary for our records.
Your trust is important to us, and we are dedicated to ensuring the confidentiality and integrity of your personal information in every transaction with Movies @ Cinemas.

 

WIFI

Where you are using a mobile device whilst in Movies @ Cinemas with its Wi-Fi capability switched on or have access to our free in-house Wi-Fi. We may additionally collect your MAC address and location data whilst you are within Movies @ Cinemas or immediately within its perimeters. If you do not want us to track your device or use your information in this way, please turn off the Wi-Fi capability on your phone or other electronic device within your settings.

As a function of offering free Wi-Fi, your devices MAC address is visible and is recorded within the system. We do not process this data or attempt to connect it to a user for any purpose. These MAC address and connection times are kept for 30 days for statistical reasons. MAC addresses and time schedules are deleted after 30 days.

 

RIGHTS TO OBJECT OR RESTRICT PROCESSING

You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.

 

RIGHT TO OBJECT

European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing.
Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. Movies @ Cinemas is then entitled at law to consider whether any legitimate grounds override those objections. If not, then Movies @ Cinemas will cease that processing right away.

 

RIGHT TO RESTRICT PROCESSING

European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.

 

RIGHT TO WITHDRAW CONSENT AT ANY TIME

For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.

 

FURTHER RIGHTS

You have further legal rights that Movies @ Cinemas must abide by. Here’s a listing of rights that you should keep in mind:

  • Rights to Information and Access
  • Right to correct inaccurate data, or supplement incomplete data
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to avoid automated individual decision-making

 

RIGHTS TO INFORMATION AND ACCESS
  • “Who?”  You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each.
  • “Who else??”  You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.
  • “What are you doing?”  You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where processing is necessary for our legitimate interests.
  • “Why should I?”  We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data.
  • “Where?”  Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place especially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data. You have a right to receive other information too. We’ll always provide the following   specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:
  • “How long?”  You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.
  • “What information does Movies @ Cinemas have?”  You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our Data Controller at [email protected]
  • “I don’t consent.” If the basis for our processing is your consent, you have a right to   withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.
  • “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.

 

Right to correct inaccurate data, or supplement incomplete data:

We will take every reasonable step to ensure the personal data we process are accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.

 

Right to Erasure:

In many cases, you have the right to have your personal data deleted. For more information, email our Data Controller at [email protected]

 

DATA PORTABILITY
Right to Data Portability

We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the Data Controller at [email protected]
[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]

 

Right to Avoid Automated Individual Decision-Making:

At Movies @ Cinemas, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.

 

EXERCISING YOUR RIGHTS

The easiest way for you to exercise the rights above is to contact our Data Controller directly via email. Let our Data Controller know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.
We instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their Managers, who will be in touch with the Data Controller. The Data Controller may or may not require the assistance of legal advice.

 

SOURCES OF INFORMATION

We process the following information:

  • Information you give us
  • Information your computer shares with us
  • Information from third party sources

 

Information you give us:

There are a number of ways that you can provide information to us for processing: When you subscribe to our newsletter, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:

  • Your identity, including name and other information like mailing address
  • Your credit card information, such as the card number, security code, billing address, and bank or issuer details

We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.

 

Information your computer shares with us:

In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information.

  • Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system
  • Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.

Some of these data are necessary for us to run our website or to respond to your requests, like ticket bookings. Other data are a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.

 

Information other parties give us:

Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that).

 

HOW WE USE YOUR PERSONAL DATA

We and our partners process your data to do the following:

  • Provide you with the information, products, or services that you have requested
  • Fulfil our obligations to you, including:
  • Provide you with Movies @ Cinemas services, products, and experiences
  • Fulfil our legal obligations to you and financial or other institutions
  • Improve and develop our business, such as our website, products, services, and experiences
  • Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences
  • To enforce our rights under our terms and conditions or any other contracts with you
  • To prevent fraud
  • To protect the rights, property, and safety of Movies @ Cinemas employees and customers or other relevant persons
  • To respond, when necessary, to valid law enforcement requests
  • To comply with applicable laws
  • To gather your opinions and input
  • To manage any situation where processing or other transactions are disputed
  • To handle and resolve complaints

 

DATA SECURITY

We use the following technologies and measures to help protect your data:

  • Encryption;
  • Locked physical storage;
  • Restricted access areas;
  • Confidentiality agreements;
  • Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;
  • Shredding and secure disposal;

While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.

 

CONFIDENTIALITY OF PERSONAL DATA

Movies @ Cinemas requires all its employees to maintain the confidentiality of the personal data they handle. Further, we expect you to voice or escalate any concerns you have about the way Movies @ Cinemas handles personal data. Data and privacy protections are only as strong as the weakest link, so we rely on a solid team effort!

 

RECIPIENTS

In order to provide the services and experiences that we offer, we rely on a little help from our partners to process your information, such as payments and communication. We will always tell you who those partners are for your specific situation, and what it is that they do. We will also always tell you whether or not they have any access to your personal data, or if they only handle your data in its encrypted form. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use information for purposes other than the product or service they’re providing to us or on our behalf.

 

REVIEW

We aim to review our data protection and privacy policies and procedures at least once a year, and more often if necessary to account for changes in the law or in the way we do things.

 

CCTV DISCLOSURE

Purpose of CCTV:

  • The CCTV images are monitored for crime prevention and public safety only. Please contact [email protected] for any CCTV requests.

 

Retention period of CCTV footage:
  • CCTV footage is stored for 30 days and then deleted.

 

Security arrangements for CCTV footage:
  • CCTV footage is stored in a secure room with access only afforded to authorized personnel.
  • A log of access is kept in order to ensure full security.

 

CCTV footage access request:
  • Any person who is being recorded has the right to seek and be supplied with a copy of their own personal data from the footage
  • The requester should email the Data Controller at [email protected]  for any CCTV requests with the approximate time and the specific dates on which their image was recorded.
  • Requesters should be aware that CCTV footage is deleted within one month of being recorded.
  • If any other individuals are visible in the footage, their images would be redacted i.e. blur out the faces of other individuals.
  • The access request will be responded within one month.

 

CCTV footage access request by state agencies (An Garda Síochána etc.):
  • State agencies can request a copy of CCTV footage by contacting the Data Controller at [email protected].
  • To expedite a request speedily in urgent situations, a verbal request may be sufficient; however any such verbal request must be followed by a formal written request on headed paper.
  • A log of all An Garda Síochána will be kept by the Data Controller.

 

WEBSITE DATA PROCESSING

Here’s what we do on Movies @ Cinemas website:

 

1. Purpose – We collect and process your personal data to:
  • Provide you with the services you seek from our website,
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • Improve our website and our services
  • We may use the feedback you provide to improve our products and services.
  • Ensure the security of our website.
  • Improve our marketing.
  • Send you periodic emails,
  • We may use the email address to respond to enquiries, questions and other requests.

 

2. Relevant Cookies -Cookie/tracker types
  • Required – Enable navigation and basic functionality
  • Functional – Enable analysis of website usage to offer settings and personal experience
  • Advertising – Enable us to assess the effectiveness of our marketing and advertising efforts. The cookies are from third-parties, but they are for our use, namely, to analyse and track site visit and sign-ups.

 

3. Categories of Personal Data
  • Name
  • Email Address
  • Contact number
  • Provided by data subject
  • Without prior consent, will not make use of personal data such as IP address, device and browser information, or time and number of times you click on links or open emails.

 

4. Data Recipients
  • We do not sell, or rent; do not share except as provided herein
  • Social media features are governed by privacy policy of respective platforms
  • Disclaim responsibility for links to third party references
  • We respond to law enforcement requests, or to protect rights, personal property, or personal safety of Movies @ Cinemas, customers, or any third party.

 

5. Email Communication
  • Only will email if you opt-in
  • Can unsubscribe at any time
  • Can consent to let Movies @ Cinemas track the success of email campaigns
  • Limited access
  • Limited purpose

 

6. Technical and Organisational Protection
  • Use adequate physical and technological security measures to protect data
  • Limit organisational use and access to personal data
  • Provide instruction to employees on data protection and privacy best practices.
  • Use reasonable efforts, but cannot guarantee absolute security.

 

7. Rights of data subjects:
  • Withdraw Consent
  • Information & Access
  • The subject has the right to access their personal data at any time by sending an email to [email protected]
  • Objection – The subject has the right to object to any of their personal data to be processed by Movies @ Cinemas.
  • Data portability – The subject has the right to request Movies @ Cinemas to transfer their personal data to another controller in a plain simple electronic form by sending an email to [email protected]

 

8. Rights of state agency:
  • A state agency can request to access subject data by sending an email to [email protected].

 

9. Contact Info
  • General Contact: Movies @ Cinemas, Dundrum Town Centre, Sandyford, Dundrum, Dublin 16
    Email address: [email protected]
  • Data Controller: Graham Spurling, Movies @ Cinemas, Dundrum Town Centre, Sandyford, Dundrum, Dublin 16.

 

 

PRIVACY POLICY


 

EXPLANATION OF PRIVACY POLICY NEED AND PURPOSE

Movies @ Cinemas is subject to certain laws that regulate how Movies @ Cinemas can collect, store, use, or otherwise process your personal data. At Movies @ Cinemas we value the importance of protecting privacy and personal data. While we have to reserve the right to update this privacy policy at any time without prior notice, our data processing will always remain fair, transparent, and lawful. This policy is Movies @ Cinemas public affirmation of how we intend to fulfil that goal.

 

ORGANISATION IDENTITY

Movies @ Cinemas – Movies @ Dundrum/Swords/The Square are companies located at Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, Pavilions Shopping Centre, Swords, Dublin and at The Square, Tallaght
Email: [email protected]
The assigned Data Protection Controller is Graham Spurling.

 

SCOPE

This policy only concerns itself with the processing of personal data. The types of personal data that Movies @ Cinemas may process will vary and depend on the interactions that a person has with Movies @ Cinemas. Specific policies may apply to your relationship with Movies @ Cinemas in addition to this general statement of policy, for example if you are an employee with specific policies to your role. Those specific policies will take precedence over any conflicting provision in this Privacy Policy. If you are unsure or would like to ask what policies we consider apply to your relationship with Movies @ Cinemas please send an email to our data protection officer at: [email protected].

 

DEFINITIONS

Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not Movies @ Cinemas practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.

When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, et cetera. This includes processing done with or without computers.

For purposes of this policy, the controller is Movies @ Cinemas. A processor is any vendor or service provider who processes personal data on behalf of Movies @ Cinemas.

Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if Movies @ Cinemas will be getting outside help to process personal data.

GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time)

Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation.

 

DATA PROTECTION PRINCIPLES

Movies @ Cinemas commits itself to operating on the basis of the following privacy principles:

  • Lawfulness, Fairness, and Transparency –
  • Beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data.
  • We will always provide you with a clear statement of the purpose behind a data processing.
  • We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing.
  • One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.

 

Purpose limitation:
  • We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can.
  • Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.

 

Data Minimisation:
  • We try only to process the personal data that we really need –no more and no less.

 

Accuracy:
  • We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.

 

Storage Limitation:
  • No one needs or wants their data floating around for eternity, so we try to delete data when we no longer need it.

 

Integrity and Confidentiality:
  • We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.

 

Accountability:
  • We aim to document, as necessary and appropriate, the things we do for your protection.
  • You also have a number of rights that you can use to check up on us and hold us accountable.
  • Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.

 

Booking Policy :

The Movies @ Cinemas Group is committed to protecting the privacy and security of our customers. Our privacy policy is designed to inform you about the data we collect when you visit our website, especially during the ticket purchasing process.
When you buy tickets online, we ask for your

  • name,
  • phone number,
  • email address,
  • billing address and
  • credit card details.

It’s important to note that we cannot complete your transaction without this information.
The primary reason we collect your email address is to send your movie tickets directly to you. Additionally, we collect your email and phone number to contact you if there are any changes to the movie schedule or issues with your booking. For processing online transactions, Movies @ Cinemas relies on a third-party payment service. We assure you that we do not retain full card details on our servers.
Moreover, the billing address you provide is a crucial part of the payment process required by your payment provider. This is to ensure the transaction’s security through the AVS (Address Verification Service), which matches your provided address with the one registered with your bank. This verification step is vital for confirming that the transaction can be safely processed.
Rest assured, the information collected through booking and registration is strictly for the purposes mentioned and will not be sold to third parties without your explicit consent. Additionally, we ensure that personal data is automatically deleted once it is no longer necessary for our records.
Your trust is important to us, and we are dedicated to ensuring the confidentiality and integrity of your personal information in every transaction with Movies @ Cinemas.

 

WIFI

Where you are using a mobile device whilst in Movies @ Cinemas with its Wi-Fi capability switched on or have access to our free in-house Wi-Fi. We may additionally collect your MAC address and location data whilst you are within Movies @ Cinemas or immediately within its perimeters. If you do not want us to track your device or use your information in this way, please turn off the Wi-Fi capability on your phone or other electronic device within your settings.

As a function of offering free Wi-Fi, your devices MAC address is visible and is recorded within the system. We do not process this data or attempt to connect it to a user for any purpose. These MAC address and connection times are kept for 30 days for statistical reasons. MAC addresses and time schedules are deleted after 30 days.

 

RIGHTS TO OBJECT OR RESTRICT PROCESSING

You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.

 

RIGHT TO OBJECT

European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing.
Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. Movies @ Cinemas is then entitled at law to consider whether any legitimate grounds override those objections. If not, then Movies @ Cinemas will cease that processing right away.

 

RIGHT TO RESTRICT PROCESSING

European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.

 

RIGHT TO WITHDRAW CONSENT AT ANY TIME

For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.

 

FURTHER RIGHTS

You have further legal rights that Movies @ Cinemas must abide by. Here’s a listing of rights that you should keep in mind:

  • Rights to Information and Access
  • Right to correct inaccurate data, or supplement incomplete data
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to avoid automated individual decision-making

 

RIGHTS TO INFORMATION AND ACCESS
  • “Who?”  You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each.
  • “Who else??”  You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.
  • “What are you doing?”  You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where processing is necessary for our legitimate interests.
  • “Why should I?”  We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data.
  • “Where?”  Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place especially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data. You have a right to receive other information too. We’ll always provide the following   specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:
  • “How long?”  You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.
  • “What information does Movies @ Cinemas have?”  You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our Data Controller at [email protected]
  • “I don’t consent.” If the basis for our processing is your consent, you have a right to   withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.
  • “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.

 

Right to correct inaccurate data, or supplement incomplete data:

We will take every reasonable step to ensure the personal data we process are accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.

 

Right to Erasure:

In many cases, you have the right to have your personal data deleted. For more information, email our Data Controller at [email protected]

 

DATA PORTABILITY
Right to Data Portability

We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the Data Controller at [email protected]
[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]

 

Right to Avoid Automated Individual Decision-Making:

At Movies @ Cinemas, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.

 

EXERCISING YOUR RIGHTS

The easiest way for you to exercise the rights above is to contact our Data Controller directly via email. Let our Data Controller know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.
We instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their Managers, who will be in touch with the Data Controller. The Data Controller may or may not require the assistance of legal advice.

 

SOURCES OF INFORMATION

We process the following information:

  • Information you give us
  • Information your computer shares with us
  • Information from third party sources

 

Information you give us:

There are a number of ways that you can provide information to us for processing: When you subscribe to our newsletter, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:

  • Your identity, including name and other information like mailing address
  • Your credit card information, such as the card number, security code, billing address, and bank or issuer details

We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.

 

Information your computer shares with us:

In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information.

  • Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system
  • Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.

Some of these data are necessary for us to run our website or to respond to your requests, like ticket bookings. Other data are a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.

 

Information other parties give us:

Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that).

 

HOW WE USE YOUR PERSONAL DATA

We and our partners process your data to do the following:

  • Provide you with the information, products, or services that you have requested
  • Fulfil our obligations to you, including:
  • Provide you with Movies @ Cinemas services, products, and experiences
  • Fulfil our legal obligations to you and financial or other institutions
  • Improve and develop our business, such as our website, products, services, and experiences
  • Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences
  • To enforce our rights under our terms and conditions or any other contracts with you
  • To prevent fraud
  • To protect the rights, property, and safety of Movies @ Cinemas employees and customers or other relevant persons
  • To respond, when necessary, to valid law enforcement requests
  • To comply with applicable laws
  • To gather your opinions and input
  • To manage any situation where processing or other transactions are disputed
  • To handle and resolve complaints

 

DATA SECURITY

We use the following technologies and measures to help protect your data:

  • Encryption;
  • Locked physical storage;
  • Restricted access areas;
  • Confidentiality agreements;
  • Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;
  • Shredding and secure disposal;

While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.

 

CONFIDENTIALITY OF PERSONAL DATA

Movies @ Cinemas requires all its employees to maintain the confidentiality of the personal data they handle. Further, we expect you to voice or escalate any concerns you have about the way Movies @ Cinemas handles personal data. Data and privacy protections are only as strong as the weakest link, so we rely on a solid team effort!

 

RECIPIENTS

In order to provide the services and experiences that we offer, we rely on a little help from our partners to process your information, such as payments and communication. We will always tell you who those partners are for your specific situation, and what it is that they do. We will also always tell you whether or not they have any access to your personal data, or if they only handle your data in its encrypted form. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use information for purposes other than the product or service they’re providing to us or on our behalf.

 

REVIEW

We aim to review our data protection and privacy policies and procedures at least once a year, and more often if necessary to account for changes in the law or in the way we do things.

 

CCTV DISCLOSURE

Purpose of CCTV:

  • The CCTV images are monitored for crime prevention and public safety only. Please contact [email protected] for any CCTV requests.

 

Retention period of CCTV footage:
  • CCTV footage is stored for 30 days and then deleted.

 

Security arrangements for CCTV footage:
  • CCTV footage is stored in a secure room with access only afforded to authorized personnel.
  • A log of access is kept in order to ensure full security.

 

CCTV footage access request:
  • Any person who is being recorded has the right to seek and be supplied with a copy of their own personal data from the footage
  • The requester should email the Data Controller at [email protected]  for any CCTV requests with the approximate time and the specific dates on which their image was recorded.
  • Requesters should be aware that CCTV footage is deleted within one month of being recorded.
  • If any other individuals are visible in the footage, their images would be redacted i.e. blur out the faces of other individuals.
  • The access request will be responded within one month.

 

CCTV footage access request by state agencies (An Garda Síochána etc.):
  • State agencies can request a copy of CCTV footage by contacting the Data Controller at [email protected].
  • To expedite a request speedily in urgent situations, a verbal request may be sufficient; however any such verbal request must be followed by a formal written request on headed paper.
  • A log of all An Garda Síochána will be kept by the Data Controller.

 

WEBSITE DATA PROCESSING

Here’s what we do on Movies @ Cinemas website:

 

1. Purpose – We collect and process your personal data to:
  • Provide you with the services you seek from our website,
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • Improve our website and our services
  • We may use the feedback you provide to improve our products and services.
  • Ensure the security of our website.
  • Improve our marketing.
  • Send you periodic emails,
  • We may use the email address to respond to enquiries, questions and other requests.

 

2. Relevant Cookies -Cookie/tracker types
  • Required – Enable navigation and basic functionality
  • Functional – Enable analysis of website usage to offer settings and personal experience
  • Advertising – Enable us to assess the effectiveness of our marketing and advertising efforts. The cookies are from third-parties, but they are for our use, namely, to analyse and track site visit and sign-ups.

 

3. Categories of Personal Data
  • Name
  • Email Address
  • Contact number
  • Provided by data subject
  • Without prior consent, will not make use of personal data such as IP address, device and browser information, or time and number of times you click on links or open emails.

 

4. Data Recipients
  • We do not sell, or rent; do not share except as provided herein
  • Social media features are governed by privacy policy of respective platforms
  • Disclaim responsibility for links to third party references
  • We respond to law enforcement requests, or to protect rights, personal property, or personal safety of Movies @ Cinemas, customers, or any third party.

 

5. Email Communication
  • Only will email if you opt-in
  • Can unsubscribe any time
  • Can consent to let Movies @ Cinemas track success of email campaigns
  • Limited access
  • Limited purpose

 

6. Technical and Organisational Protection
  • Use adequate physical and technological security measures to protect data
  • Limit organisational use and access to personal data
  • Provide instruction to employees on data protection and privacy best practices.
  • Use reasonable efforts, but cannot guarantee absolute security.

 

7. Rights of data subjects:
  • Withdraw Consent
  • Information & Access
  • The subject has the right to access their personal data at any time by sending an email to [email protected]
  • Objection – The subject has the right to object to any of their personal data to be processed by Movies @ Cinemas.
  • Data portability – The subject has the right to request Movies @ Cinemas to transfer their personal data to another controller in a plain simple electronic form by sending an email to [email protected]

 

8. Rights of state agency:
  • A state agency can request to access subject data by sending an email to [email protected].

 

9. Contact Info
  • General Contact: Movies @ Cinemas, Dundrum Town Centre, Sandyford, Dundrum, Dublin 16
    Email address: [email protected]
  • Data Controller: Graham Spurling, Movies @ Cinemas, Dundrum Town Centre, Sandyford, Dundrum, Dublin 16.

 

 

PRIVACY POLICY


 

EXPLANATION OF PRIVACY POLICY NEED AND PURPOSE

Movies @ Cinemas is subject to certain laws that regulate how Movies @ Cinemas can collect, store, use, or otherwise process your personal data. At Movies @ Cinemas we value the importance of protecting privacy and personal data. While we have to reserve the right to update this privacy policy at any time without prior notice, our data processing will always remain fair, transparent, and lawful. This policy is Movies @ Cinemas public affirmation of how we intend to fulfil that goal. 

 

ORGANISATION IDENTITY

Movies @ Cinemas – Movies @ Dundrum/Swords are company’s located at Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, and Pavilions Shopping Centre, Swords, Dublin. 

Email: [email protected] 

The assigned Data Protection Controller is Graham Spurling. 

 

SCOPE

This policy only concerns itself with the processing of personal data. The types of personal data that Movies @ Cinemas may process will vary and depend on the interactions that a person has with Movies @ Cinemas. Specific policies may apply to your relationship with Movies @ Cinemas in addition to this general statement of policy, for example if you are an employee with specific policies to your role. Those specific policies will take precedence over any conflicting provision in this Privacy Policy. If you are unsure or would like to ask what policies we consider apply to your relationship with Movies @ Cinemas please send an email to our data protection officer at: [email protected].

 

DEFINITIONS 

Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not Movies @ Cinemas practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.

 

When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, et cetera. This includes processing done with or without computers.

 

For purposes of this policy, the controller is Movies @ Cinemas. A processor is any vendor or service provider who processes personal data on behalf of Movies @ Cinemas.

 

Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if Movies @ Cinemas will be getting outside help to process personal data.

 

GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time)

 

Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. 

 

DATA PROTECTION PRINCIPLES 

Movies @ Cinemas commits itself to operating on the basis of the following privacy principles:

• Lawfulness, Fairness, and Transparency – 

• Beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data. 

• We will always provide you with a clear statement of the purpose behind a data processing. 

• We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing. 

• One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.

 

Purpose limitation 

• We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can. 

• Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.

 

Data Minimisation  

• We try only to process the personal data that we really need –no more and no less.

 

Accuracy  

• We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.

 

Storage Limitation 

• No one needs or wants their data floating around for eternity, so we try to delete data when we no longer need it.

 

Integrity and Confidentiality – 

• We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.

 

Accountability 

• We aim to document, as necessary and appropriate, the things we do for your protection. 

• You also have a number of rights that you can use to check up on us and hold us accountable. 

• Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.

 

Booking Policy  

The Movies @ Cinemas Group is committed to protecting the privacy and security of our customers. Our privacy policy is designed to inform you about the data we collect when you visit our website, especially during the ticket purchasing process.
When you buy tickets online, we ask for your

  • name,
  • phone number,
  • email address,
  • billing address and
  • credit card details.

It’s important to note that we cannot complete your transaction without this information.
The primary reason we collect your email address is to send your movie tickets directly to you. Additionally, we collect your email and phone number to contact you if there are any changes to the movie schedule or issues with your booking. For processing online transactions, Movies @ Cinemas relies on a third-party payment service. We assure you that we do not retain full card details on our servers.
Moreover, the billing address you provide is a crucial part of the payment process required by the payment provider. This is to ensure the transaction’s security through the AVS (Address Verification Service), which matches your provided address with the one registered with your bank. This verification step is vital for confirming that the transaction can be safely processed.
Rest assured, the information collected through booking and registration is strictly for the purposes mentioned and will not be sold to third parties without your explicit consent. Additionally, we ensure that personal data is automatically deleted once it is no longer necessary for our records.
Your trust is important to us, and we are dedicated to ensuring the confidentiality and integrity of your personal information in every transaction with Movies @ Cinemas.

 

WIFI

Where you are using a mobile device whilst in Movies @ Cinemas with its Wi-Fi capability switched on or have access to our free in-house Wi-Fi. We may additionally collect your MAC address and location data whilst you are within Movies @ Cinemas or immediately within its perimeters.

If you do not want us to track your device or use your information in this way, please turn off the Wi-Fi capability on your phone or other electronic device within your settings.

 

As a function of offering free Wi-Fi, your devices MAC address is visible and is recorded within the system. We do not process this data or attempt to connect it to a user for any purpose. These MAC address and connection times are kept for 30 days for statistical reasons. MAC addresses and time schedules are deleted after 30 days. 

 

RIGHTS TO OBJECT OR RESTRICT PROCESSING

You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.

 

RIGHT TO OBJECT

European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing. 

Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. Movies @ Cinemas is then entitled at law to consider whether any legitimate grounds override those objections. If not, then Movies @ Cinemas will cease that processing right away.

 

RIGHT TO RESTRICT PROCESSING

European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.

 

RIGHT TO WITHDRAW CONSENT AT ANY TIME

For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.

 

FURTHER RIGHTS 

You have further legal rights that Movies @ Cinemas must abide by. Here’s a listing of rights that you should keep in mind:

• Rights to Information and Access

• Right to correct inaccurate data, or supplement incomplete data

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to avoid automated individual decision-making 

 

RIGHTS TO INFORMATION AND ACCESS

• “Who?”  You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each. 

• “Who else??”  You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.

• “What are you doing?”  You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where processing is necessary for our legitimate interests.

• “Why should I?”  We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data. 

• “Where?”  Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place especially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data. You have a right to receive other information too. We’ll always provide the following   specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:

• “How long?”  You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.

• “What information does Movies @ Cinemas have?”  You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our Data Controller at [email protected]

• “I don’t consent.” If the basis for our processing is your consent, you have a right to   withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.

• “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.

 

Right to correct inaccurate data, or supplement incomplete data 

We will take every reasonable step to ensure the personal data we process are accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.

 

Right to Erasure 

In many cases, you have the right to have your personal data deleted. For more information, email our Data Controller at [email protected]

 

DATA PORTABILITY

Right to Data Portability

We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the Data Controller at [email protected]

[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]

 

Right to Avoid Automated Individual Decision-Making – 

At Movies @ Cinemas, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.

 

EXERCISING YOUR RIGHTS

The easiest way for you to exercise the rights above is to contact our Data Controller directly via email. Let our Data Controller know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.

We instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their Managers, who will be in touch with the Data Controller. The Data Controller may or may not require the assistance of legal advice.

 

SOURCES OF INFORMATION

We process the following information:

• Information you give us

• Information your computer shares with us

• Information from third party sources

 

Information you give us –

There are a number of ways that you can provide information to us for processing: When you subscribe to our newsletter, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:

• Your identity, including name and other information like mailing address

• Your credit card information, such as the card number, security code, billing address, and bank or issuer details

We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.

 

Information your computer shares with us –

In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information. 

• Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system

• Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.

 

Some of these data are necessary for us to run our website or to respond to your requests, like ticket bookings. Other data are a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.

 

Information other parties give us –

Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that). 

 

HOW WE USE YOUR PERSONAL DATA

We and our partners process your data to do the following 

• Provide you with the information, products, or services that you have requested

• Fulfil our obligations to you, including:

• Provide you with Movies @ Cinemas services, products, and experiences

• Fulfil our legal obligations to you and financial or other institutions

• Improve and develop our business, such as our website, products, services, and experiences

• Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences

• To enforce our rights under our terms and conditions or any other contracts with you

• To prevent fraud

• To protect the rights, property, and safety of Movies @ Cinemas employees and customers or other relevant persons

• To respond, when necessary, to valid law enforcement requests

• To comply with applicable laws

• To gather your opinions and input

• To manage any situation where processing or other transactions are disputed

• To handle and resolve complaints

 

DATA SECURITY

We use the following technologies and measures to help protect your data:

• Encryption;

• Locked physical storage;

• Restricted access areas;

• Confidentiality agreements;

• Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;

• Shredding and secure disposal;

 While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.

 

CONFIDENTIALITY OF PERSONAL DATA

Movies @ Cinemas requires all its employees to maintain the confidentiality of the personal data they handle. Further, we expect you to voice or escalate any concerns you have about the way Movies @ Cinemas handles personal data. Data and privacy protections are only as strong as the weakest link, so we rely on a solid team effort!

 

RECIPIENTS

In order to provide the services and experiences that we offer, we rely on a little help from our partners to process your information, such as payments and communication. We will always tell you who those partners are for your specific situation, and what it is that they do. We will also always tell you whether or not they have any access to your personal data, or if they only handle your data in its encrypted form. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use information for purposes other than the product or service they’re providing to us or on our behalf.

 

REVIEW

We aim to review our data protection and privacy policies and procedures at least once a year, and more often if necessary to account for changes in the law or in the way we do things.

 

CCTV DISCLOSURE

Purpose of CCTV: 

• The CCTV images are monitored for crime prevention and public safety only. Please contact [email protected] for any CCTV requests. 

 

Retention period of CCTV footage: 

• CCTV footage is stored for 30 days and then deleted. 

Security arrangements for CCTV footage:

• CCTV footage is stored in a secure room with access only afforded to authorized personnel.

• A log of access is kept in order to ensure full security. 

 

CCTV footage access request: 

• Any person who is being recorded has the right to seek and be supplied with a copy of their own personal data from the footage

• The requester should email the Data Controller at [email protected]  for any CCTV requests with the approximate time and the specific dates on which their image was recorded. 

• Requesters should be aware that CCTV footage is deleted within one month of being recorded.

• If any other individuals are visible in the footage, their images would be redacted i.e. blur out the faces of other individuals. 

• The access request will be responded within one month. 

 

CCTV footage access request by state agencies (An Garda Síochána etc.)

• State agencies can request a copy of CCTV footage by contacting the Data Controller at [email protected]

• To expedite a request speedily in urgent situations, a verbal request may be sufficient; however any such verbal request must be followed by a formal written request on headed paper. 

• A log of all An Garda Síochána will be kept by the Data Controller.

 

WEBSITE DATA PROCESSING 

Here’s what we do on Movies @ Cinemas website:

1. Purpose – We collect and process your personal data to:

• Provide you with the services you seek from our website, 

• Information you provide helps us respond to your customer service requests and support needs more efficiently. 

• Improve our website and our services

• We may use the feedback you provide to improve our products and services.

• Ensure the security of our website.

• Improve our marketing. 

• Send you periodic emails, 

• We may use the email address to respond to enquiries, questions and other requests.

 

2. Relevant Cookies -Cookie/tracker types 

• Required – Enable navigation and basic functionality

• Functional – Enable analysis of website usage to offer settings and personal experience

• Advertising – Enable us to assess the effectiveness of our marketing and advertising efforts. The cookies are from third-parties, but they are for our use, namely, to analyse and track site visit and sign-ups.

 

3. Categories of Personal Data

• Name

• Email Address

• Contact number 

• Provided by data subject

• Without prior consent, will not make use of personal data such as IP address, device and browser information, or time and number of times you click on links or open emails.

 

4. Data Recipients

• We do not sell, or rent; do not share except as provided herein

• Social media features are governed by privacy policy of respective platforms

• Disclaim responsibility for links to third party references

• We respond to law enforcement requests, or to protect rights, personal property, or personal safety of Movies @ Cinemas, customers, or any third party.

 

5. Email Communication

• Only will email if you opt-in

• Can unsubscribe any time 

• Can consent to let Movies @ Cinemas track success of email campaigns

• Limited access 

• Limited purpose

  

6. Technical and Organisational Protection

• Use adequate physical and technological security measures to protect data

• Limit organisational use and access to personal data 

• Provide instruction to employees on data protection and privacy best practices. 

• Use reasonable efforts, but cannot guarantee absolute security.

 

7. Rights of data subjects

• Withdraw Consent

• Information & Access

• The subject has the right to access their personal data at any time by sending an email to [email protected]  

• Objection – The subject has the right to object to any of their personal data to be processed by Movies @ Cinemas.

• Data portability – The subject has the right to request Movies @ Cinemas to transfer their personal data to another controller in a plain simple electronic form by sending an email to [email protected] 

 

8. Rights of state agency

• A state agency can request to access subject data by sending an email to [email protected].

 

9. Contact Info

• General Contact: Movies @ Cinemas, Dundrum Town Centre, Sandyford, Dundrum, Dublin 16 

 

Email address: [email protected]

 

Data Controller: Graham Spurling, Movies @ Cinemas, Dundrum Town Centre, Sandyford, Dundrum, Dublin 16. 

PRIVACY POLICY


 

EXPLANATION OF PRIVACY POLICY NEED AND PURPOSE

Movies @ Gorey is subject to certain laws that regulate how Movies @ Gorey can collect, store, use, or otherwise process your personal data. At Movies @ Gorey we value the importance of protecting privacy and personal data. While we have to reserve the right to update this privacy policy at any time without prior notice, our data processing will always remain fair, transparent, and lawful. This policy is Movies @ Gorey public affirmation of how we intend to fulfil that goal. 

 

ORGANISATION IDENTITY

Abbey community amenity Centre Ltd. trade as Movies @ Gorey, a company located at Courtown Road, Gorey, Co. Wexford. 

Email: [email protected]

The assigned Data Protection Controller is Graham Spurling. 

 

SCOPE

This policy only concerns itself with the processing of personal data. The types of personal data that Movies @ Gorey may process will vary and depend on the interactions that a person has with Movies @ Gorey. Specific policies may apply to your relationship with Movies @ Gorey in addition to this general statement of policy, for example if you are an employee with specific policies to your role. Those specific policies will take precedence over any conflicting provision in this Privacy Policy. If you are unsure or would like to ask what policies we consider apply to your relationship with Movies @ Gorey please send an email to our data protection officer at: [email protected] .

 

DEFINITIONS 

Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not Movies @ Gorey practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.

 

When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, et cetera. This includes processing done with or without computers.

 

For purposes of this policy, the controller is Movies @ Gorey. A processor is any vendor or service provider who processes personal data on behalf of Movies @ Gorey.

 

Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if Movies @ Gorey will be getting outside help to process personal data.

 

GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time)

 

Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. 

 

DATA PROTECTION PRINCIPLES 

Movies @ Gorey commits itself to operating on the basis of the following privacy principles:

• Lawfulness, Fairness, and Transparency – 

• Beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data. 

• We will always provide you with a clear statement of the purpose behind a data processing. 

• We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing. 

• One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.

 

Purpose limitation – 

• We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can. 

• Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.

 

Data Minimisation – 

• We try only to process the personal data that we really need –no more and no less.

 

Accuracy – 

• We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.

 

Storage Limitation – 

• No one needs or wants their data floating around for eternity, so we try to delete data when we no longer need it.

 

Integrity and Confidentiality – 

• We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.

 

Accountability – 

• We aim to document, as necessary and appropriate, the things we do for your protection. 

• You also have a number of rights that you can use to check up on us and hold us accountable. 

• Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.

 

Booking Policy

The Movies @ Cinemas Group is committed to protecting the privacy and security of our customers. Our privacy policy is designed to inform you about the data we collect when you visit our website, especially during the ticket purchasing process.
When you buy tickets online, we ask for your

  • name,
  • phone number,
  • email address,
  • billing address and
  • credit card details.

It’s important to note that we cannot complete your transaction without this information.
The primary reason we collect your email address is to send your movie tickets directly to you. Additionally, we collect your email and phone number to contact you if there are any changes to the movie schedule or issues with your booking. For processing online transactions, Movies @ Cinemas relies on a third-party payment service. We assure you that we do not retain full card details on our servers.
Moreover, the billing address you provide is a crucial part of the payment process required by the payment provider. This is to ensure the transaction’s security through the AVS (Address Verification Service), which matches your provided address with the one registered with your bank. This verification step is vital for confirming that the transaction can be safely processed.
Rest assured, the information collected through booking and registration is strictly for the purposes mentioned and will not be sold to third parties without your explicit consent. Additionally, we ensure that personal data is automatically deleted once it is no longer necessary for our records.
Your trust is important to us, and we are dedicated to ensuring the confidentiality and integrity of your personal information in every transaction with Movies @ Cinemas.

 

WIFI 

Where you are using a mobile device whilst in Movies @ Gorey with its Wi-Fi capability switched on or have access to our free in-house Wi-Fi. We may additionally collect your MAC address and location data whilst you are within Movies @ Gorey or immediately within its perimeters.

If you do not want us to track your device or use your information in this way, please turn off the Wi-Fi capability on your phone or other electronic device within your settings.

 

As a function of offering free Wi-Fi, your devices MAC address is visible and is recorded within the system. We do not process this data or attempt to connect it to a user for any purpose. These MAC address and connection times are kept for 30 days for statistical reasons. MAC addresses and time schedules are deleted after 30 days. 

 

RIGHTS TO OBJECT OR RESTRICT PROCESSING

You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.

RIGHT TO OBJECT

European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing. 

Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. Movies @ Gorey is then entitled at law to consider whether any legitimate grounds override those objections. If not, then Movies @ Gorey will cease that processing right away.

RIGHT TO RESTRICT PROCESSING

European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.

RIGHT TO WITHDRAW CONSENT AT ANY TIME

For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.

 

FURTHER RIGHTS 

You have further legal rights that Movies @ Gorey must abide by. Here’s a listing of rights that you should keep in mind:

• Rights to Information and Access

• Right to correct inaccurate data, or supplement incomplete data

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to avoid automated individual decision-making 

 

RIGHTS TO INFORMATION AND ACCESS

• “Who?”  You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each. 

• “Who else??”  You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.

• “What are you doing?”  You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where processing is necessary for our legitimate interests.

• “Why should I?”  We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data. 

• “Where?”  Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place especially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data. You have a right to receive other information too. We’ll always provide the following   specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:

• “How long?”  You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.

• “What information does Movies @ Gorey have?”  You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our Data Controller at [email protected] 

• “I don’t consent.” If the basis for our processing is your consent, you have a right to   withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.

• “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.

 

Right to correct inaccurate data, or supplement incomplete data

We will take every reasonable step to ensure the personal data we process are accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.

 

Right to Erasure

In many cases, you have the right to have your personal data deleted. For more information, email our Data Controller at [email protected] 

 

DATA PORTABILITY

Right to Data Portability

We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the Data Controller at [email protected] 

[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]

Right to Avoid Automated Individual Decision-Making 

At Movies @ Gorey, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.

 

EXERCISING YOUR RIGHTS

The easiest way for you to exercise the rights above is to contact our Data Controller directly via email. Let our Data Controller know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.

We instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their Managers, who will be in touch with the Data Controller. The Data Controller may or may not require the assistance of legal advice.

 

SOURCES OF INFORMATION

We process the following information:

• Information you give us

• Information your computer shares with us

• Information from third party sources

Information you give us

There are a number of ways that you can provide information to us for processing: When you subscribe to our newsletter, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:

• Your identity, including name and other information like mailing address

• Your credit card information, such as the card number, security code, billing address, and bank or issuer details

We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.

Information your computer shares with us

In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information. 

• Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system

• Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.

Some of these data are necessary for us to run our website or to respond to your requests, like ticket bookings. Other data are a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.

 

Information other parties give us 

Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that). 

 

HOW WE USE YOUR PERSONAL DATA

We and our partners process your data to do the following 

• Provide you with the information, products, or services that you have requested

• Fulfil our obligations to you, including:

• Provide you with Movies @ Gorey services, products, and experiences

• Fulfil our legal obligations to you and financial or other institutions

• Improve and develop our business, such as our website, products, services, and experiences

• Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences

• To enforce our rights under our terms and conditions or any other contracts with you

• To prevent fraud

• To protect the rights, property, and safety of Movies @ Gorey employees and customers or other relevant persons

• To respond, when necessary, to valid law enforcement requests

• To comply with applicable laws

• To gather your opinions and input

• To manage any situation where processing or other transactions are disputed

• To handle and resolve complaints

 

DATA SECURITY

We use the following technologies and measures to help protect your data:

• Encryption;

• Locked physical storage;

• Restricted access areas;

• Confidentiality agreements;

• Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;

• Shredding and secure disposal;

 While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.

 

CONFIDENTIALITY OF PERSONAL DATA

Movies @ Gorey requires all its employees to maintain the confidentiality of the personal data they handle. Further, we expect you to voice or escalate any concerns you have about the way Movies @ Gorey handles personal data. Data and privacy protections are only as strong as the weakest link, so we rely on a solid team effort!

 

RECIPIENTS

In order to provide the services and experiences that we offer, we rely on a little help from our partners to process your information, such as payments and communication. We will always tell you who those partners are for your specific situation, and what it is that they do. We will also always tell you whether or not they have any access to your personal data, or if they only handle your data in its encrypted form. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use information for purposes other than the product or service they’re providing to us or on our behalf.

 

REVIEW

We aim to review our data protection and privacy policies and procedures at least once a year, and more often if necessary to account for changes in the law or in the way we do things.

 

CCTV DISCLOSURE

Purpose of CCTV: 

• The CCTV images are monitored for crime prevention and public safety only. Please contact [email protected]  for any CCTV requests. 

 

Retention period of CCTV footage: 

• CCTV footage is stored for 30 days and then deleted. 

Security arrangements for CCTV footage:

• CCTV footage is stored in a secure room with access only afforded to authorized personnel.

• A log of access is kept in order to ensure full security. 

 

CCTV footage access request: 

• Any person who is being recorded has the right to seek and be supplied with a copy of their own personal data from the footage

• The requester should email the Data Controller at [email protected]   for any CCTV requests with the approximate time and the specific dates on which their image was recorded. 

• Requesters should be aware that CCTV footage is deleted within one month of being recorded.

• If any other individuals are visible in the footage, their images would be redacted i.e. blur out the faces of other individuals. 

• The access request will be responded within one month. 

 

CCTV footage access request by state agencies (An Garda Síochána etc.)

• State agencies can request a copy of CCTV footage by contacting the Data Controller at [email protected]

• To expedite a request speedily in urgent situations, a verbal request may be sufficient; however any such verbal request must be followed by a formal written request on headed paper. 

• A log of all An Garda Síochána will be kept by the Data Controller.

 

WEBSITE DATA PROCESSING 

Here’s what we do on Movies @ Gorey website:

1. Purpose – We collect and process your personal data to:

• Provide you with the services you seek from our website, 

• Information you provide helps us respond to your customer service requests and support needs more efficiently. 

• Improve our website and our services

• We may use the feedback you provide to improve our products and services.

• Ensure the security of our website.

• Improve our marketing. 

• Send you periodic emails, 

• We may use the email address to respond to enquiries, questions and other requests.

 

2. Relevant Cookies -Cookie/tracker types 

• Required – Enable navigation and basic functionality

• Functional – Enable analysis of website usage to offer settings and personal experience

• Advertising – Enable us to assess the effectiveness of our marketing and advertising efforts. The cookies are from third-parties, but they are for our use, namely, to analyse and track site visit and sign-ups.

 

3. Categories of Personal Data

• Name

• Email Address

• Contact number 

• Provided by data subject

• Without prior consent, will not make use of personal data such as IP address, device and browser information, or time and number of times you click on links or open emails.

 

4. Data Recipients

• We do not sell, or rent; do not share except as provided herein

• Social media features are governed by privacy policy of respective platforms

• Disclaim responsibility for links to third party references

• We respond to law enforcement requests, or to protect rights, personal property, or personal safety of Movies @ Gorey, customers, or any third party.

 

5. Email Communication

• Only will email if you opt-in

• Can unsubscribe any time 

• Can consent to let Movies @ Gorey track success of email campaigns

• Limited access 

• Limited purpose

 

6. Technical and Organisational Protection

• Use adequate physical and technological security measures to protect data

• Limit organisational use and access to personal data 

• Provide instruction to employees on data protection and privacy best practices. 

• Use reasonable efforts, but cannot guarantee absolute security.

 

7. Rights of data subjects: 

• Withdraw Consent

• Information & Access

• The subject has the right to access their personal data at any time by sending an email to [email protected]   

• Objection – The subject has the right to object to any of their personal data to be processed by Movies @ Gorey.

• Data portability – The subject has the right to request Movies @ Gorey to transfer their personal data to another controller in a plain simple electronic form by sending an email to [email protected]  

 

8. Rights of state agency: 

• A state agency can request to access subject data by sending an email to [email protected] .

 

9. Contact Info

• General Contact: Movies @ Gorey, Courtown Road, Gorey, Co. Wexford.

 

Email address: [email protected] 

 

Data Controller: Graham Spurling, Movies @ Gorey, Courtown Road, Gorey, Co. Wexford. 

PRIVACY POLICY


 

EXPLANATION OF PRIVACY POLICY NEED AND PURPOSE

SGC Dungarvan is subject to certain laws that regulate how SGC Dungarvan can collect, store, use, or otherwise process your personal data. At SGC Dungarvan we value the importance of protecting privacy and personal data. While we have to reserve the right to update this privacy policy at any time without prior notice, our data processing will always remain fair, transparent, and lawful. This policy is SGC Dungarvan public affirmation of how we intend to fulfil that goal. 

 

ORGANISATION IDENTITY

Sterndale Holdings Ltd. trade as SGC Dungarvan, a company located at High street, Dungarvan Co Waterford

Email: [email protected]  

The assigned Data Protection Controller is Graham Spurling. 

 

SCOPE

This policy only concerns itself with the processing of personal data. The types of personal data that SGC Dungarvan may process will vary and depend on the interactions that a person has with SGC Dungarvan. Specific policies may apply to your relationship with SGC Dungarvan in addition to this general statement of policy, for example if you are an employee with specific policies to your role. Those specific policies will take precedence over any conflicting provision in this Privacy Policy. If you are unsure or would like to ask what policies we consider apply to your relationship with SGC Dungarvan please send an email to our data protection officer at: [email protected] .

 

DEFINITIONS 

Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not SGC Dungarvan practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.

 

When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, et cetera. This includes processing done with or without computers.

 

For purposes of this policy, the controller is SGC Dungarvan. A processor is any vendor or service provider who processes personal data on behalf of SGC Dungarvan.

 

Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if SGC Dungarvan will be getting outside help to process personal data.

 

GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time)

 

Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. 

 

DATA PROTECTION PRINCIPLES 

SGC Dungarvan commits itself to operating on the basis of the following privacy principles:

• Lawfulness, Fairness, and Transparency – 

• Beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data. 

• We will always provide you with a clear statement of the purpose behind a data processing. 

• We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing. 

• One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.

 

Purpose limitation – 

• We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can. 

• Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.

 

Data Minimisation – 

• We try only to process the personal data that we really need –no more and no less.

 

Accuracy – 

• We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.

 

Storage Limitation – 

• No one needs or wants their data floating around for eternity, so we try to delete data when we no longer need it.

 

Integrity and Confidentiality – 

• We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.

 

Accountability – 

• We aim to document, as necessary and appropriate, the things we do for your protection. 

• You also have a number of rights that you can use to check up on us and hold us accountable. 

• Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.

 

Booking Policy 

The Movies @ Cinemas Group is committed to protecting the privacy and security of our customers. Our privacy policy is designed to inform you about the data we collect when you visit our website, especially during the ticket purchasing process.
When you buy tickets online, we ask for your

  • name,
  • phone number,
  • email address,
  • billing address and
  • credit card details.

It’s important to note that we cannot complete your transaction without this information.
The primary reason we collect your email address is to send your movie tickets directly to you. Additionally, we collect your email and phone number to contact you if there are any changes to the movie schedule or issues with your booking. For processing online transactions, Movies @ Cinemas relies on a third-party payment service. We assure you that we do not retain full card details on our servers.
Moreover, the billing address you provide is a crucial part of the payment process required by the payment provider. This is to ensure the transaction’s security through the AVS (Address Verification Service), which matches your provided address with the one registered with your bank. This verification step is vital for confirming that the transaction can be safely processed.
Rest assured, the information collected through booking and registration is strictly for the purposes mentioned and will not be sold to third parties without your explicit consent. Additionally, we ensure that personal data is automatically deleted once it is no longer necessary for our records.
Your trust is important to us, and we are dedicated to ensuring the confidentiality and integrity of your personal information in every transaction with Movies @ Cinemas.

 

WIFI

Where you are using a mobile device whilst in SGC Dungarvan with its Wi-Fi capability switched on or have access to our free in-house Wi-Fi. We may additionally collect your MAC address and location data whilst you are within SGC Dungarvan or immediately within its perimeters.

If you do not want us to track your device or use your information in this way, please turn off the Wi-Fi capability on your phone or other electronic device within your settings.

 

As a function of offering free Wi-Fi, your devices MAC address is visible and is recorded within the system. We do not process this data or attempt to connect it to a user for any purpose. These MAC address and connection times are kept for 30 days for statistical reasons. MAC addresses and time schedules are deleted after 30 days. 

 

RIGHTS TO OBJECT OR RESTRICT PROCESSING

You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.

 

RIGHT TO OBJECT

European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing. 

Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. SGC Dungarvan is then entitled at law to consider whether any legitimate grounds override those objections. If not, then SGC Dungarvan will cease that processing right away.

 

RIGHT TO RESTRICT PROCESSING

European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.

 

RIGHT TO WITHDRAW CONSENT AT ANY TIME

For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.

 

FURTHER RIGHTS 

You have further legal rights that SGC Dungarvan must abide by. Here’s a listing of rights that you should keep in mind:

• Rights to Information and Access

• Right to correct inaccurate data, or supplement incomplete data

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to avoid automated individual decision-making 

 

RIGHTS TO INFORMATION AND ACCESS

• “Who?”  You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each. 

• “Who else??”  You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.

• “What are you doing?”  You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where processing is necessary for our legitimate interests.

• “Why should I?”  We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data. 

• “Where?”  Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place especially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data. You have a right to receive other information too. We’ll always provide the following   specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:

• “How long?”  You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.

• “What information does SGC Dungarvan have?”  You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our Data Controller at [email protected] 

• “I don’t consent.” If the basis for our processing is your consent, you have a right to   withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.

• “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.

 

Right to correct inaccurate data, or supplement incomplete data

We will take every reasonable step to ensure the personal data we process are accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.

 

Right to Erasure

In many cases, you have the right to have your personal data deleted. For more information, email our Data Controller at [email protected] 

 

DATA PORTABILITY

Right to Data Portability

We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the Data Controller at [email protected] 

[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]

Right to Avoid Automated Individual Decision-Making 

At SGC Dungarvan, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.

 

EXERCISING YOUR RIGHTS

The easiest way for you to exercise the rights above is to contact our Data Controller directly via email. Let our Data Controller know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.

We instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their Managers, who will be in touch with the Data Controller. The Data Controller may or may not require the assistance of legal advice.

 

SOURCES OF INFORMATION

We process the following information:

• Information you give us

• Information your computer shares with us

• Information from third party sources

Information you give us

There are a number of ways that you can provide information to us for processing: When you subscribe to our newsletter, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:

• Your identity, including name and other information like mailing address

• Your credit card information, such as the card number, security code, billing address, and bank or issuer details

We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.

Information your computer shares with us

In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information. 

• Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system

• Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.

Some of these data are necessary for us to run our website or to respond to your requests, like ticket bookings. Other data are a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.

 

Information other parties give us 

Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that). 

 

HOW WE USE YOUR PERSONAL DATA

We and our partners process your data to do the following 

• Provide you with the information, products, or services that you have requested

• Fulfil our obligations to you, including:

• Provide you with SGC Dungarvan services, products, and experiences

• Fulfil our legal obligations to you and financial or other institutions

• Improve and develop our business, such as our website, products, services, and experiences

• Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences

• To enforce our rights under our terms and conditions or any other contracts with you

• To prevent fraud

• To protect the rights, property, and safety of SGC Dungarvan employees and customers or other relevant persons

• To respond, when necessary, to valid law enforcement requests

• To comply with applicable laws

• To gather your opinions and input

• To manage any situation where processing or other transactions are disputed

• To handle and resolve complaints

 

DATA SECURITY

We use the following technologies and measures to help protect your data:

• Encryption;

• Locked physical storage;

• Restricted access areas;

• Confidentiality agreements;

• Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;

• Shredding and secure disposal;

 While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.

 

CONFIDENTIALITY OF PERSONAL DATA

SGC Dungarvan requires all its employees to maintain the confidentiality of the personal data they handle. Further, we expect you to voice or escalate any concerns you have about the way SGC Dungarvan handles personal data. Data and privacy protections are only as strong as the weakest link, so we rely on a solid team effort!

 

RECIPIENTS

In order to provide the services and experiences that we offer, we rely on a little help from our partners to process your information, such as payments and communication. We will always tell you who those partners are for your specific situation, and what it is that they do. We will also always tell you whether or not they have any access to your personal data, or if they only handle your data in its encrypted form. Our contracts with these third parties require them to maintain the confidentiality of the personal information we provide to them, only act on our behalf and under our instructions, and not use information for purposes other than the product or service they’re providing to us or on our behalf.

 

REVIEW

We aim to review our data protection and privacy policies and procedures at least once a year, and more often if necessary to account for changes in the law or in the way we do things.

 

CCTV DISCLOSURE

Purpose of CCTV: 

• The CCTV images are monitored for crime prevention and public safety only. Please contact [email protected]  for any CCTV requests. 

 

Retention period of CCTV footage: 

• CCTV footage is stored for 30 days and then deleted. 

Security arrangements for CCTV footage:

• CCTV footage is stored in a secure room with access only afforded to authorised personnel.

• A log of access is kept in order to ensure full security. 

 

CCTV footage access request: 

• Any person who is being recorded has the right to seek and be supplied with a copy of their own personal data from the footage

• The requester should email the Data Controller at [email protected]   for any CCTV requests with the approximate time and the specific dates on which their image was recorded. 

• Requesters should be aware that CCTV footage is deleted within one month of being recorded.

• If any other individuals are visible in the footage, their images would be redacted i.e. blur out the faces of other individuals. 

• The access request will be responded within one month. 

 

CCTV footage access request by state agencies (An Garda Síochána etc.)

• State agencies can request a copy of CCTV footage by contacting the Data Controller at [email protected]

• To expedite a request speedily in urgent situations, a verbal request may be sufficient; however any such verbal request must be followed by a formal written request on headed paper. 

• A log of all An Garda Síochána will be kept by the Data Controller.

 

WEBSITE DATA PROCESSING 

Here’s what we do on Movies @ SGC Dungarvan website:

1. Purpose – We collect and process your personal data to:

• Provide you with the services you seek from our website, 

• Information you provide helps us respond to your customer service requests and support needs more efficiently. 

• Improve our website and our services

• We may use the feedback you provide to improve our products and services.

• Ensure the security of our website.

• Improve our marketing. 

• Send you periodic emails, 

• We may use the email address to respond to enquiries, questions and other requests.

 

2. Relevant Cookies -Cookie/tracker types 

• Required – Enable navigation and basic functionality

• Functional – Enable analysis of website usage to offer settings and personal experience

• Advertising – Enable us to assess the effectiveness of our marketing and advertising efforts. The cookies are from third-parties, but they are for our use, namely, to analyse and track site visit and sign-ups.

 

3. Categories of Personal Data

• Name

• Email Address

• Contact number 

• Provided by data subject

• Without prior consent, will not make use of personal data such as IP address, device and browser information, or time and number of times you click on links or open emails.

 

4. Data Recipients

• We do not sell, or rent; do not share except as provided herein

• Social media features are governed by privacy policy of respective platforms

• Disclaim responsibility for links to third party references

• We respond to law enforcement requests, or to protect rights, personal property, or personal safety of Movies @ Gorey, customers, or any third party.

 

5. Email Communication

• Only will email if you opt-in

• Can unsubscribe any time 

• Can consent to let Movies @ SGC Dungarvan track success of email campaigns

• Limited access 

• Limited purpose

 

6. Technical and Organisational Protection

• Use adequate physical and technological security measures to protect data

• Limit organisational use and access to personal data 

• Provide instruction to employees on data protection and privacy best practices. 

• Use reasonable efforts, but cannot guarantee absolute security.

 

7. Rights of data subjects: 

• Withdraw Consent

• Information & Access

• The subject has the right to access their personal data at any time by sending an email to [email protected]   

• Objection – The subject has the right to object to any of their personal data to be processed by Movies @ SGC Dungarvan.

• Data portability – The subject has the right to request Movies @ SGC Dungarvan to transfer their personal data to another controller in a plain simple electronic form by sending an email to [email protected]  

 

8. Rights of state agency: 

• A state agency can request to access subject data by sending an email to [email protected] .

 

9. Contact Info

• General Contact: Movies @SGC Dungarvan, High St., Dungarvan, Co. Waterford.

 

Email address: [email protected] 

 

Data Controller: Graham Spurling, High St., Dungarvan, Co. Waterford.